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Indian vs American Hospitality Industry: Santosh's Experience Working at Marriott Atlanta

Avinash, article author
Avinash
19 Mar 202410 min read10 min watchUpdated 30 Nov 2025
Our take

Santosh shares his unique perspective as a hospitality professional—from Andaman and Nicobar Islands to SpiceJet Airlines to Marriott in Atlanta. His insight: 'Management understands you better in India but respects you better in the United States.'

Compared on
  1. 01Key Insights from This Story
  2. 02Santosh's Background
  3. 03Hospitality Experience in India
  4. 04Moving to the US
  5. 05Work Culture: India vs US
  6. 06Visa Challenges in Hospitality
  7. 07Future Plans
  8. 08Advice for Aspirants
  9. 09Key Takeaways
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Compared on
  1. 01Key Insights from This Story
  2. 02Santosh's Background
  3. 03Hospitality Experience in India
  4. 04Moving to the US
  5. 05Work Culture: India vs US
  6. 06Visa Challenges in Hospitality
  7. 07Future Plans
  8. 08Advice for Aspirants
  9. 09Key Takeaways
Real Return Story
Indian vs American Hospitality Industry: Santosh's Experience at Marriott Atlanta

A unique perspective from a hospitality professional—from the Andaman Islands to SpiceJet to Marriott Atlanta. Santosh shares the cultural differences in how management treats employees in India versus the US.

Published: March 19, 2024 • 10 min read
Real Return Story Hospitality US to India Work Culture Career Insights

Key Insights from This Story

  • From Andaman and Nicobar Islands to international hospitality career
  • 3-4 years India experience: SpiceJet, Chennai hotels, Marriott Four Points
  • 2 years at Marriott Atlanta on job internship
  • Key insight: India understands, US respects
  • Visa challenges in hospitality sector
  • Next stop: Germany for hospitality career

Table of Contents

  • Santosh's Background
  • Hospitality Experience in India
  • Moving to the US
  • Work Culture: India vs US
  • Visa Challenges
  • Future Plans
  • Advice for Aspirants

Santosh's Background

Santosh brings a unique perspective to the Desi Return community—he's from the hospitality industry, not IT. His journey started in one of India's most remote locations.

Origin Story

  • Birthplace: Andaman and Nicobar Islands
  • Education: Completed studies in India (Tamil Nadu and other states)
  • Industry: Hospitality
  • Current location: United States (Atlanta)
  • Time in US: 2 years
"This is a very big reason that about hospitality—people are not as aware as other industries about what are their steps, how hospitality people travel so much, live abroad, work abroad, how they get visas, how easy or tough it is for them to get sponsorship."

Hospitality Experience in India

Santosh spent 3-4 years building his hospitality career in India before moving to the US.

Career Journey in India

Company Role/Details
SpiceJet Airlines 1 year in Reservations—"wonderful time to remember"
V7 Hotel, Chennai Three-star property—first hotel experience
Four Points by Sheraton Mahabalipuram Marriott resort property—helped him grow significantly
Adel (Real Estate) Brief stint—tried to leave hospitality

The Hospitality Calling

Santosh tried to leave hospitality for real estate, thinking he'd "work it out" in a different industry.

"I know heart relies in home—so I came back to hospitality."

This realization brought him back to the industry he loved.

The Unacknowledged Struggle

Santosh emphasizes that hospitality professionals' struggles are often overlooked:

  • Career paths not as well-documented as IT
  • Visa processes less understood
  • International opportunities exist but aren't publicized
  • Sponsorship challenges are real but rarely discussed

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Moving to the US

Santosh's move to the US was for work, not education—a path less traveled in hospitality.

How It Happened

  • Type: Job internship (similar to IT sector's OGT)
  • Company: Marriott
  • Location: Atlanta, United States
  • Duration: 2 years (at time of interview)
  • Not for study: Studies were completed in India

Hospitality International Paths

Santosh wants people to know that hospitality has international career paths too:

  • Job internships available (like IT's OGT)
  • Major hotel chains offer international opportunities
  • Visa sponsorship is possible (though challenging)
  • Career growth can happen across borders

Work Culture: India vs US

This is Santosh's most powerful insight—the fundamental difference in how management treats employees.

⚠️ The Key Difference

"The management understands you better in India but respects you better in United States. It's a huge difference."

What This Means

Aspect India United States
Emotional attachment Managers have emotional connection No emotional attachment
Understanding "You're sick, family not well"—they understand Less personal understanding
Respect for needs May ignore personal needs Respects needs based on "humanity laws"
Personal situations Understood but may not act Acted upon professionally

The Nuance

Santosh acknowledges this is a sensitive topic but shares his honest experience:

  • In India, managers understand your personal situations emotionally
  • But they may still ignore your personal needs
  • In the US, there's no emotional bond
  • But your needs are respected as a matter of policy

Pay and Worth

Another honest observation about early career in hospitality:

"In India, if you step down to a position like front office agent for 5-10 years, I feel you're not paid your worth. That's a very big statement to say, but it is the hard fact."

Visa Challenges in Hospitality

Santosh is candid about the visa challenges that hospitality workers face in the US.

⚠️ The Reality

  • Getting work visa in hospitality is very difficult in the US
  • Hotel management won't easily give work permits
  • Involves lots of government paperwork
  • Many federal questions to answer
  • Even good performance doesn't guarantee sponsorship

Santosh's Situation

Despite his experience and performance:

  • Couldn't get work visa
  • Management positions won't sponsor easily
  • Had to make a decision about next steps
"I couldn't get it. I'm coming back to India and I'm coming back to India with a plan."

⚠️ Warning About Shortcuts

Santosh warns against taking illegal paths:

  • Some people find "ways" by doing small jobs illegally
  • The risk is huge
  • The money and investment to come to US is significant
  • Getting caught has serious consequences
  • International students suffer a lot from this

His advice: Don't take false hope from people saying "you can work it out."

Future Plans

Santosh isn't giving up on international hospitality—he's pivoting strategically.

The Plan

  • Return to India: Coming back with a plan
  • Stay in India: Couple of months
  • Next destination: Germany
  • Process: Already started for Germany

Why Germany?

Santosh has heard positive things about Germany for hospitality:

  • Good pay
  • Good exposure
  • Respect for work
  • Hospitality is about travel and work—"keep moving, keep upgrading, keep learning"
"If you get paid well and if you get good exposure, good respect to your work—I guess people should take that move."

Comparing Options

For international hospitality careers, Santosh compared:

  • US: Slightly hard for hoteliers to get work visa directly
  • Europe: More opportunities (Germany specifically)
  • India: Home base, but different career trajectory
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Advice for Aspirants

1

Prepare Mentally

Before leaving India, understand you'll live with different people, religions, and cultures. Make up your mind that you're going into a new life.

2

Keep Your Mind Open

Be ready to adjust. Once you step out of your home, it's not your home anymore. You have to be accommodative.

3

Don't Be Afraid to Be Different

Indian students coming abroad have a huge fear to step aside and show how different they are. Don't be that person—have strong guts.

4

Value Your International Friendships

Your family hasn't seen your journey abroad—only your close friends there have witnessed your struggles. Be loyal to those friendships and carry them forward.

"This journey is not evidenced by anyone else but those friends whom you met internationally. Your family haven't seen your two-year journey or how much time you're spending outside, what were your struggles—only your close friends that you made abroad know them, have seen them."

The Reverse Factor

Santosh talks about the importance of reciprocity:

"In the old times, people didn't exchange money—they exchanged food. It was like 'you owe me one.' Bringing that concept back, I would say it is more in the US, whereas Indian students coming out are not ready for it."

Key Takeaways

Santosh's Journey Summary

  • Hospitality career from Andaman to Atlanta
  • India understands, US respects—key cultural difference
  • Visa challenges are real in hospitality sector
  • Don't take shortcuts—risks are too high
  • Germany next—keep moving, keep learning
  • Value friendships made abroad
  • Be open-minded and ready to adjust

Working in Hospitality Abroad?

Connect with other hospitality professionals navigating international careers. Share experiences and learn from each other.

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Planning Your Career Move?

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Have questions about hospitality careers abroad? Drop them in the comments!

Chapters

  1. 0:00 <Untitled Chapter 1>
  2. 1:52 Background
  3. 3:08 Career transition to US
  4. 5:26 Hospitality career in US vs India
  5. 7:52 Reasons to move back to India
  6. 10:04 Planning the move
  7. 11:40 Any advice

Transcript

Auto-generated captions, lightly cleaned

0:02 The management understands you better in India but respects you better in United States it's a huge difference got so they understand the managers will understand that okay you're sick you're not feeling well your family is not well here they don't have the emotional attachment with you but yes as per Humanity laws you us will respect your needs where else India can or maybe have IGN your personal needs so hello everyone welcome to another episode of DAC return today we have Santos as our guest so Santos actually born in Andaman and nicobar Island did his study in India before going to us for Hospitality so this is a completely a different perspective and insights that we can

1:03 Gain like a non-it someone who is working in a Hospitality how the life is in us and we also going to talk to him about his plans to return back to India which is something that's going to happen pretty soon with that I'm looking forward to the discussion with Santos welcome Santos to the show thank you thank you so much Mr a very nice to and happy that you have me here that's great so if you can start with a bit of a background and the reason to move to us that would be very helpful all right sure so hi everyone every viewer of this return very happy to see this page and doing a great job so I am SOS today as a guest feeling very happy and my background is like I have been in

1:53 This industry for years as of now I'm not very experienced but he has started well and under Ood that how things start from the scratch so did my studies in India as ainash said and right now I'm in United States I did my Hospitality I came down for a Hospitality job basically working for the marot I got opportunity in Atlanta United States so I moved to us two years back it's been two years so yeah any further thing you can ask I'll go forward with that that's great so just to confirm there Santos you moved as a part of an internship or you working with Marriott in India and then you got this opportunity to work in us and so that's why you took the opportunity so maybe you can put a little bit of a color so it's not for Education that you went there it's maybe for the job or internal transfer or you applied maybe if you can put some color to that that would be very helpful all right sure so yeah it was not a study purpose that I moved to United States

2:55 For sure my studies were done in India Tamil Nadu and in several States States I company that and then United States was a internship a job internship we would say as we do ogts before you get

Read the full transcript (15 more sections)

3:09 You get internship in it sector too so this is a very big reason that about Hospitality people are not as aware as other industries that what are their steps how do how Hospitality people travel so much live abroad work abroad how do they get visas and how easy or tough is is it for them to get sponsorship all this factors some up in Hospitality too so people I would say Hospitality industry's struggle is unacknowledged as of now as much as it has in background yeah cool so just to confirm like for how long have you been working in the hospitality in India before taking on this internship opportunity in us back India it was like 3 to four years 3 to four years of Scrat training experience that every hotelier or Hospitality person would know how it goes so been through that yeah 3 to four years so if I bate it it was a year with

4:10 Spice Jet Airlines very wonderful time to remember reservations and then a hotel back in Chennai a three star property that was the first thing I start with a V Hotel V7 Hotel then a resort property by Marriott Four Points by sheritan mahabalipuram so all the these places helped me grow a lot and meanwhile in between this when I was doing this Hospitality I also felt that I'm going to drop down this industry I will come out I worked for AEL and a couple of these real estate business small business thinking that I'll work it out but I know heart relies in home so I came back to hospitality great so how has been your experience in us you know working in Hospitality and maybe you can compare and contrast between India and us if there is anything like you know the things that you'll enjoy from a career wise you know that would be very helpful I understand I understand this is a very

5:12 Sensitive topic to say on but I would really put some light on that for the freshers basically I don't want to talk about how you're going to grow after 10 years or 5 years when you start from the scratch you have to have confidence

5:26 In yourself that okay this is going to take time and I am going to do it my way you can learn from people you can seek help from people but end of the day it's you doing your own job okay so as you asked me answering your question I would be very particular saying that it is never easy to do it it is never easy but the work life or workplace or the environment that you get in India is pretty much familiar to you that you've been enjoying it or living it from your childhood but when you move to United States in Hospitality as per career I feel the management differs of course every Property Management differs but how the work culture differs is like let's say back I'll give you a quick example back in India if you're you went into your few years first few years working in a hotel as a front office

6:26 Agent let's say I'm not a chef I'm a front office agent so if you step down to that position for like 5 to 10 years you get I feel you're not paid your worth okay and second thing that's a very big statement to say but it is it is the hard fact that you're not paid for what you're doing and second thing I feel that the States it's a huge difference so they understand the managers will understand that okay you're sick you're not feeling well your family is not well here they don't have the emotional attachment with you but yes as per Humanity laws you us will respect your needs where else India can or maybe have ignored your personal needs so that's that's a pretty big difference okay no thanks for sharing that so any reason like you know

7:27 Why you are planning to to return back to India and what triggered that decision that would be very helpful okay for international students and international working personnels I feel it is a very high time to choose where you're going to be where you want to be and how you want to be because for me it's it's almost time

7:52 Choosing where to settle down now so if I compare India Europe and USA I would say if in the these three reasion as taking my career forward us is slightly hard for hotel years or Hospitality to get your work visa directly so that is also a problem that I am facing no matter how good you are end of the day people in hotels or the management bearing positions will not appreciate giving those work permits giving those work permits because it comes with a lot of government paperwork they have to deal with and a lot of questions they have to answer the federal thing so that's why I feel you have to choose I I couldn't get it I'm coming back to India and I'm coming back to India with a plan so I couldn't get it and I I want to be very upfront to

8:52 People that if someone is giving you a false hope that no come on you can work it out you can do legal jobs see let me tell you I don't know how much big it's going to go but these are some facts that people do it that way people find out their ways by doing small silly jobs but the point is how much risk you take for it it is it is huge the money you pay the money you the investment you make to come to us and do such thing get caught on it as you know International students get a lot of that to suffer with so that thing is really hard to see okay I know you made this comment about you have a plan in place for the relocation or for the move back to India maybe can you talk a little bit about the planning that you have done and for how long have you planned for it you know that would be also so after this two years Gap from my family and friends and my home country

9:53 So it it feels a little heavy to leave this place as you set up things come out set up your own things for the first time it feels a bit heavy but coming

10:05 Back to India will be will be homecoming so I I feel that I'm coming to relocate to Europe as of now because hospitality is all about travel and work I guess so we have that logo in our mind that we have to keep moving keep upgrading keep learning so with that I'm aiming as I was checking your page too you had really good fact sharing about Germany so my next stop is Germany I have heard a lot of positive and negative so that's how it comes I believe if you get paid well and if you get good exposure good respect to your work I guess people should take that move so as am I doing is Euro and I'm going to stay back in India for like couple of months my process is almost started for the next step ahead but that's how it's going to be okay great so life is a journey and it's always you know

11:06 Learning and upgrading as you said and explore yeah cool are there any topics that we haven't covered that you want to bring up especially with someone who is living abroad and thinking about going back to different country or going back to India that you want to touch p no before anyone starts from India I would say this before anyone starts from India to get a international exposure they should make up their mind first that we are going to live

11:41 In a different Society we going to live with different set of people of different religion of different country of different you understand right so in that terms people need to get prepared in advance that okay so now if we are moving into such step as we get ready before marriage as we get ready before exams this is also a test that you are going to go into a new life walking walk in to someone and you never know how things going to turn so keep your my mind open and make sure you're ready to work that way you're ready to adjust that way because when once you step out of your home it's not your home anymore yeah so you have to be accommodative and you have have to then only you can expect that okay if I go ask for something it's going to come in Reverse whereas that reverse Factor because back back in the old times I used to hear stories that people don't

12:43 Exchange money exchange food before that it was like you owe me one right so bringing that concept back I would say it is more in US whereas Indian students coming out are not ready for it so I would say they have a huge of fear a huge fear to step aside and show that how different I am so don't be that this message would be very clear to every individual sitting out or is a aspirant to come out from India make sure you have your guts very strong and take your decisions not in influence of anyone's actions make it clear in your minds yeah I think that's a very important one yeah Co cool any other advice or anything that you want to share from your perspective that would be it but no matter how much you want to grow in your career no matter how much good you want

13:43 To get paid make sure you carry forward your friendships make sure you're loyal to them and because you know this journey is not evidenced by anyone else but those friends whom you met internationally I would say because your family haven't seen your twoyear journey or how much time you're spending outside how were your days what were you what were your struggles only your close friends that you made abroad know them have seen them so I would say make sure no matter what pressure you get you carry it forward and carry it for a better and good future okay that's great yeah yeah so thanks a lot thank you so much for taking the time and talking to us and sharing your story you know wish you all the best as you explore and as you grow I really thanks again for taking the time and talking to us today thank you so much thank you so much aash for having me here we really appreciate you doing such a great job

14:43 And bringing out small idea with a very big platform I really appreciate that man okay thanks thank you all for joining us on this insightful journey of Dy return if you enjoyed this episode and want to explore more stories and expert advice make sure to subscribe and hit the notification Bell don't forget to leave a comment below with your thoughts and experiences by the way check out the links in the description below for our Facebook group and social media for updates and engaging discussions as well as connecting with fellow the wrers thank you once again and until next time may your D journey be filled with joy growth and endless possibilities

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Questions people ask

Santosh's key insight: 'Management understands you better in India but respects you better in the United States.' In India, managers have emotional attachment and understand personal situations—'You're sick, family not well'—they understand. But they may still ignore your personal needs. In the US, there's no emotional attachment, but they respect your needs based on 'humanity laws'—your personal needs won't be ignored. It's a huge difference.
Getting work visas in hospitality is very difficult in the US. Management in hotels won't easily give work permits because it involves lots of government paperwork and federal questions. Santosh couldn't get his work visa despite his performance, which is why he's returning to India and planning to move to Germany next. He notes: 'It is slightly hard for hoteliers to get work visa directly in the US.'
Santosh has heard positive things about Germany for hospitality: good pay, good exposure, and respect for work. He says: 'If you get paid well and if you get good exposure, good respect to your work—I guess people should take that move.' Europe offers more opportunities for hospitality professionals compared to the US visa challenges. He's already started the process for Germany.
Santosh moved to the US for a job internship at Marriott in Atlanta—similar to how IT professionals do OGTs (On-the-Ground Training). It was not for education purposes. He emphasizes that hospitality professionals' international career paths are not as well-known as IT sector paths. Major hotel chains offer international opportunities, and visa sponsorship is possible though challenging.
Santosh shares an honest observation: 'In India, if you step down to a position like front office agent for 5-10 years, I feel you're not paid your worth. That's a very big statement to say, but it is the hard fact.' This is one reason hospitality professionals look for international opportunities where compensation may be better.
Santosh advises: Prepare mentally that you'll live with different people, religions, and cultures. Keep your mind open and be ready to adjust. Don't be afraid to show how different you are. Make strong friendships abroad—those friends witness your journey that family back home doesn't see. Be loyal to those friendships. He warns against taking illegal work shortcuts: 'The risk is huge. The money and investment to come to US is significant. Getting caught has serious consequences.'
Santosh's India career included: 1 year with SpiceJet Airlines in reservations ('wonderful time to remember'), a three-star property (V7 Hotel) in Chennai as first hotel experience, and Four Points by Sheraton Mahabalipuram (Marriott resort property) which helped him grow significantly. He briefly tried real estate but returned to hospitality: 'I know heart relies in home—so I came back to hospitality.'
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